Aerospace Diary

Flyers still coming to grips with apps Neelam Mathews   /  February 25, 2015 Adapting to apps, passengers want personalised connections -- -- -- The world is getting more connected with 97% of airline passengers carrying at least one personal electronic device. However, passengers have been slow to adopt new airline and airport mobile services when travelling, says a report by air transport IT provider, SITA, titled ‘The Future is Personal”. Adapting to apps, passengers want personalised connections Airlines have made significant investments in mobile services over the past four years and half of the world's airports provide flight information via apps. The report involved talking to more than 6000 passengers “at 106 airports across the world which handled 2.35 billion passengers last year and with airlines that together carried more than half the world’s passenger traffic". Airlines have made significant investments in mobile services ov...

Neelam Mathews Dec 12, 2012 Bangkok Airways is further investing in technology to improve its passengers’ experience, confident the strategy will keep it ahead of the competition. The airline recently renewed its technology partnership with Sabre Airline Solutions, extending its use of the SabreSonic Customer Sales and Service (CSS) system. It first signed a technology deal with Sabre in February 2003. “Our immediate focus is on enhancing passenger experience and growing revenues, and we believe one of the key ways to achieve this is through airline retailing. We have been impressed with SabreSonic CSS’ latest merchandising capabilities ­­– using  industry recognized capabilities such as ATPCO OC Optional Services and Electronic Miscellaneous Document (EMD) fulfillment together with inventory controls, diverse shopping and reporting analytics. Sabre’s expertise and technology will continue to take us to the next level of growth,” said Prote Setsuwan, vice president of Ma...