The world is getting more connected with 97% of airline passengers carrying at least one personal electronic device. However, passengers have been slow to adopt new airline and airport mobile services when travelling, says a report by air transport IT provider, SITA, titled ‘The Future is Personal”.
Adapting to apps, passengers want personalised connections
Airlines have made significant investments in mobile services over the past four years and half of the world's airports provide flight information via apps.
The report involved talking to more than 6000 passengers “at 106 airports across the world which handled 2.35 billion passengers last year and with airlines that together carried more than half the world’s passenger traffic".
Airlines have made significant investments in mobile services over the past four years and half of the world's airports provide flight information via apps. Interestingly, 24% of passengers have not yet used travel apps at all on their journey.
Nigel Pickford, director market insight, SITA, said, “Our analysis has shown that the successful 'outliers', be they airports or airlines, are focusing on providing excellent customer service experiences that their passengers want. They are harnessing new technologies to give personalised services at the right moment of the journey.”
SITA’s report notes passengers expect personalisation on the ground and in-flight. “This era of continuous engagement means that passengers also expect to be kept informed during periods of disruption and given the ability to manage the changing circumstances of their journey.”
Neelam Mathews Jan 8, 2012 Air Costa static website. We dialled the number-was constantly engaged There is some buzz again on the start of the regional Vijaywada-based Air Costa owned by Lingamaneni Estates (LEPL), a company into real estate, construction and contracting business. AerospaceDiary could not confirm this. The company has been employing staff of ailing Kingfisher Airlines that include cabin attendants, station managers, Instructors for Inflight services, ground instructors etc. In Aug last year, it had advertised for Captains holding ALTP License with total flying experience of 4000 hours (Jet 2000 hours, 1000 hours of Glass Cockpit, 1000 hours as TIC). The airline has popped in and out of the news in the past year. Its website is static. However, we do hear it might start with five CRJ-200s, or Q400s.We realise the seating numbers of the two are miles apart, but we're reporting the buzz! The CEO Air Costa listed on the website is Captain K.N. Bab...
Neelam Mathews March 5, 2014 QuEST Global Manufacturing and QuEST Global SEZ are being rebranded as Aequs (pronounced a-cus). The Aequs brand was unveiled at an event in Belgaum by Dr Klaus Richter, Executive Vice President - Procurement, Airbus Group. Airbus is an Aequs customer and sources aircraft parts and sub-assemblies directly and indirectly from the company’s Belgaum facilities, says Quest. Speaking on the occasion, Richter said: “Airbus has been working with QuEST Manufacturing for many years. We look forward to continuing and growing the association with Aequs as their capacity and ecosystem expands even as the Airbus procurement activity in India is increasing both in volume and complexity.” Aequs is derived from’ aequus ’, Latin for ‘equal’. It reflects the company’s approach of collaborating with all stakeholders -- customers, employees, partners, investors, and the community -- to create efficient global ecosystems. For exam...
Neelam Mathews Jan 12, 2012 American Airlines is dropping its New Delhi – Chicago route. The service to New Delhi will end March1. American's route was launched in Nov-2005 after the U.S and India signed an Open Skies Agreement. AA says it's dropping the New Delhi route based on "the historical financial performance of the route and its future outlook given the global economic climate and high oil prices … ..” Some estimates are claiming that American Airlines is losing close to $40 million on the New Delhi route- numbers that at an initial look, seem to be astronomically high. American said the cancellation is not specifically related to its Chapter 11 bankruptcy restructuring but to "normal business changes." American deployed 1771 weekly one-way seats on Delhi-Chicago O'Hare while Air India, soon to be the sole operator on the route, offers 2394 weekly seats. Air India is also reporting considerable losses on the route (although all of its in...
.jpg?n=7303 "Adapting to apps, passengers want personalised connections"){kind=tracking}
