Guest Column -The Shortest Route to Reliable Service
By Lindsay Norman Senior Specialist Marcom division of Honeywell Aerospace We have all had the frustrating experiences of not remembering a login or password to an account that you need access, only to be led down a path of confusing reset actions that eventually lead to another set of credentials you are sure to forget. From bills to e-commerce sites, we all have built up numerous maybe even hundreds of aliases in order to access our accounts online. Honeywell Aerospace is no different and because of the company’s size and history, customers used to log in multiple times on different platforms to get at basic account information. In order to reduce this level of complexity, the Honeywell Aerospace Services team decided to create GoDirect; a one-stop shop and single sign-on location for all of Honeywell’s Aerospace Services. Steve Kersh, a Senior Director with Services Operations says this was a frustration for customers. However, not everyone wanted total cons...