Indian carriers ramp up marketing in battle to win passengers
Neelam Mathews Aug 18, 2015 As airlines in India jostle for media recognition in a bid to attract passengers, they are employing a host of new marketing initiatives in this fiercely competitive market. Leading the way is India’s fastest growing carrier, IndiGo, which has finalized a deal to acquire 250 Airbus A320neo aircraft . Eyeing a public offering before year-end, the consistently profitable budget carrier focuses on excelling in meeting the core needs of passengers. “It’s all about the experience – being on time, cleanliness on board and standardization,” says a marketing guru in the region. The carrier’s Twitter handle reacts politely to good and bad tweets, and its marketing is imaginative. “Who would think of printing little [story] snippets on sandwich packs? I know of a woman who has collected 68 cookie packs! Perhaps one day they will have a competition for the collectors,” he says of IndiGo’s decision to make the packa...