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Tuesday, December 15, 2015
Star repeats Heathrow T2 mantra
Jane's Airport Review
Neelam Mathews, Chicago 2015-Dec-14
Star Alliance plans to apply lessons learned from day-to-day operations at Heathrow Terminal 2 (T2), with particular attention to capacity-constrained airports.
T2 opened in June 2014 as a base for all but one carrier (Air India) in the 28-member alliance, with an emphasis on self-service technology for passenger processing. Speaking to IHS Jane's in early December 2015 during the Star Alliance annual meeting of chief executives in Chicago, chief executive officer (CEO) Mark Schwab said that success in this area can be mirrored at other airports.
Value-added initiatives include dedicated Star Gold Track security lanes for first and business class customers. Gold Track is available at around 70 airports worldwide. More locations will be added in 2016. Star Alliance is also looking at some airports "where we can offer this service for Gold Track members at immigration clearance and minimize their wait time", said Schwab.
Star Alliance leaders reviewed airport projects completed in 2015 and looked ahead to 2016. CEOs noted that some fine-tuning is still required at Heathrow T2, and efforts will continue in 2016 to bring Air India into T2.
Another initiative involves .......Read more in Janes Airports Review (Subscription)