IndiGo Most Preferred, says TripAdvisor

Neelam Mathews

Nov 28, 2012

While IndiGo stole the halo from Jet Airways as the most  preferred domestic airline, “passengers consider Kingfisher and Air India as unsafe bet in the air, “ says a survey by TripAdvisor.

“However travellers have voted Jet Airways as the best on most in-flight comfort & service parameters as well as website experience and safety,” said  Nikhil Ganju, Country Manager, TripAdvisor India.

Call it the devil’s luck, the survey shows respondents consider  Kingfisher resilient and are positive about its comeback.

National carrier Air India continues its legacy as Least Favourite Domestic Airline for third year in a row. Jet Airways emerged as the best airline for  Ground handling,  In- flight maintenance,  Seat comfort/Leg room,  In-flight food/beverage and website experience.  IndiGo was voted on its On time performance (hardly a surprise!),  Value for money and  Landing / Take Off quality.

Emirates leads the list third year in a row as Best International Airline voted by 26% respondents followed by Singapore airlines (15%) and Lufthansa (11%).  Emirates (16%) also tops the wish list (second year in a row) of the airline travellers have not flown as yet, but want to experience. Lufthansa Airlines (12%) and Singapore Airlines (9%) are next in line as most desired airlines to fly.