Thursday, January 26, 2012

Australian Competition and Consumer Commission and AirAsia fares

Neelam Mathews
Jan 26, 2012

Media Statement issued by AirAsia:

AirAsia Berhad is currently investigating allegations in Court documents filed by the Australian Competition and Consumer Commission (ACCC) in the Federal Court of Australia on 17 January 2012 in connection with published fares for certain flights on the company's website to consumers in Australia.

The company takes its legal and everyday commitment to its consumers very seriously and will be carefully reviewing the contents of the ACCC's claims.

AirAsia always seeks to conduct its business fairly and in an ethical and proper manner and in full compliance with all applicable laws. The particular issues with the relevant flights related to whether  all taxes and charges were displayed for customers which appears to have arisen from an IT issue in September 2011.

As soon as we became aware of the matter based on the ACCCs complaint we have taken corrective action and are focused on ensuring  that our customers  have all relevant information on our fares. We emphasise that we were not aware of the matter before the ACCC brought its proceedings and as soon as the issue became known to us we have resolved the issue on our website.

The issue does not affect the AUD99 promo fares for the Sydney-Kuala Lumpur route launched by AirAsia X recently.

We intend to constructively resolve the matter with the ACCC to address any  issues that they may have in relation to this matter and to address any issue our customers may have had.

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