Wednesday, August 3, 2011

Air India to stand alone at the airport

Neelam Mathews
Aug 3, 2011

Even as Star Alliance pulled out of a partnership with Air India that is said to have not meet its standards, the carrier has also delayed the completion of its lounge at the Delhi International Airport.

Aerospace Diary learns once the lounge is completed around October, it will not have the ten tenants it was to host - Star's ten member carriers that fly into Delhi.

Meanwhile, Star carriers' are said to have located another space to move to at the airport, says an official. 

"T3 Delhi issues will be discussed between those concerned in due course," a Star official tells Aerospace Diary.

Discussions are said to be on also at the Mumbai airport.

While Air India has incurred high costs to get into the Star circle, the Alliance too, has invested time and money by way of liasing with airport developers, compliance training and sharing of branding costs with Air India over the past three years.

“It is purely the lethargy, inefficiency and ‘babudom’ of the top airline management that has led to this situation,” says a airline official. He blames the management for not having done integration of ground staff between Air India and former Indian Airlines. 

“There was no counseling for staff that were shifted from Air India to AI SATS. This resulted in grievances and ended up in ‘go-slow’ tactics.”

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